FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

At Moissanite by G, our customers’ satisfaction is our top priority. We’ve answered some of the most commonly asked questions below to help you make an informed decision. If you need more information, don’t hesitate to get in touch with us.

1. What is moissanite?

Moissanite is a stunning and rare mineral composed of silicon carbide. It was first discovered in 1893 by French chemist Henri Moissan while examining rock samples from a meteor crater in Arizona. Initially mistaken for a diamond, moissanite is now celebrated for its exceptional brilliance and durability.

With a refractive index higher than that of diamonds and other precious gems like rubies and sapphires, moissanite boasts unmatched sparkle. It is also an affordable alternative to mined diamonds, costing roughly one-tenth of the price for a gem of equivalent size and quality.

2. Why should I choose moissanite?

Moissanite offers numerous advantages, including:

Affordability: A budget-friendly option without compromising quality or beauty.
Unmatched Brilliance: Its high refractive index creates dazzling sparkle and rainbow flashes.
Durability: Highly resistant to scratches and damage, making it ideal for daily wear and heirloom jewellery.
Customisation: Perfect for designing unique, custom engagement rings tailored to your preferences.
Ethical & Sustainable: A responsible choice, as moissanite is lab-grown and avoids the environmental and ethical concerns associated with mining.

3. Can I speak to someone for guidance?

Absolutely! We offer free online one-on-one consultations for all clients. During your consultation, you’ll receive professional advice and clarity on designing and purchasing your perfect ring.

4. Do you offer payment options?

Yes, we provide flexible payment options to suit your needs:

Full payment upon order.
50% deposit upon order and the remaining 50% upon collection.
A 3-month pay-to-own plan with no additional fees.

5. How long does it take to receive my order?

Our turnaround time for custom-made rings is 4–6 weeks. We prioritise quality craftsmanship to ensure your ring is perfect.

6. Do you ship orders?

Yes, orders can be shipped locally or internationally. Rest assured, your order will be securely packaged and insured during transit.

7. Can I customise my ring design?

Yes! At Moissanite by G, we specialise in creating bespoke engagement and wedding rings. During your consultation, you’ll collaborate with our team to design a ring that reflects your unique style and vision.

8. How do I care for my moissanite ring?

Moissanite is low-maintenance but benefits from regular cleaning to maintain its brilliance. Simply soak it in warm water with a mild detergent, gently scrub with a soft brush, and rinse thoroughly. Avoid harsh chemicals and abrasive materials.

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